Initial Courses

Become certified as a telecommunicator and emergency medical dispatcher in New Jersey


IAED Emergency Telecommunicator Course

Course Synopsis:

The Emergency Telecommunicator course provides an introduction to emergency telecommunication centers’ technology, processes, and ethics. The course is designed to prepare you to learn effective communication in an emergency situation and help you earn a certification through the International Academies of Emergency Dispatch (IAED) as Emergency Telecommunicators. Training includes instruction in, but not limited to, the following: emergency telecommunication technology, interpersonal communication, caller management, classification of police, fire, and medical calls, legal aspects of public safety communication and, stress factors and management in the emergency telecommunication field. This course is approved by NJ OETS for Basic Telecommunicator Certification.


  • Minimum 17 years old
  • Current Professional Level CPR/BLS card
  • Able to read and write at a high school graduate or GED level.

Total course duration: 40 hrs

Intended Audience: Individuals seeking employment in 9-1-1 communications centers


NJ Emergency Medical Dispatcher (EMD)

Course Synopsis:

This course is the state mandated 32 Hour Emergency Medical Dispatch Program. This course is designed to provide dispatchers (Police/Fire/EMS) with the necessary information and skills to function as an EMD. This course will provide students with the secondary level of certification that is required for any officer or dispatcher who will answer 9-1-1 Medical Calls. Topics include: responsibilities of an EMD, legal/liability issues, providing proper medical instructions by phone, and use of the emergency medical dispatch guide cards. This course includes role-playing simulated 9-1-1 medical calls

Total course duration: 32 hrs


  • A valid Healthcare Provider (or equivalent) CPR card
  • Current certification as a 911 Basic Telecommunicator Certification or proof of course completion.

Intended Audience: Those wishing to work for an agency that provides medical call screening

Education Credit: This course is approved for 14 Elective CEUs for NJ EMTs